RETURN PROCESS

STEP 1 – Notify your intention to return or cancel your order

Notification of the intention to cancel your order and return any of its items must be made within a period of 7 business days from the day of receipt. This can be done by calling Customer Service at 637547758 or by sending an email with all the details of your order.

It is important to keep in mind that the return of products that we believe may have been used will not be accepted.

STEP 2 – Complete the necessary documentation

When you notify your intention to return an order, the Customer Service team will note your order number and the description of the items you wish to return. You can find this information in the details of your order. Customer Service will send you an authorization number and a confirmation email. You should write down your authorization number as a reference for future communications with Customer Service regarding any questions regarding this matter.

STEP 3 – Return the product

Please ensure that the products you wish to return are properly sealed and that you have attached the original order details and a copy of your return confirmation email.

  • Send your return (return shipping is the responsibility of the customer) to the address indicated by Customer Service and receipt will be confirmed (These items must be delivered in their original and unopened packaging).
  • Returns of products that we believe could have been used will not be accepted. You must keep the proof of return of items delivered by the courier company in case any problem arises.
STEP 4 – Process the refund

If you have selected the refund, it will be processed within a period of thirty (30) days from the notification of the intention to return the order, provided that the desired products are sent in their original condition to our distribution center within a period of 14 business days. You will receive an email notifying the refund procedure for your order from the company responsible for the payment.

If you have selected to exchange the items, it will be processed within 7 business days from when we receive the order for the items you wish to return and the new items will be sent via standard shipping.

These deadlines will be subject to stock availability.